What is your warranty policy?
Click here to visit our warranty page.
Can you ship my bag overnight or express ship it?
No. We are located in rural Southeast Alaska and are only able to offer three-day priority shipping from USPS. If you live/are located in Southeast Alaska and have service through Alaska Seaplanes, we can ship through them.
How do I lubricate my zipper? How can I maintain my bag?
You can use any kind of zipper lubricant or wax available at dive shops, etc. Visit our maintenance guide for a list of our recommended lubricants and for other tips on maintaining your gear.
What is hot air welding?
Hot air welding uses heat, speed and pressure to join polyurethane coated fabrics together. Using temperatures ranging from 700-1000 degrees, airtight and watertight seams are created.
Are the bags made in a factory?
All of our bags are machine sewn, hot air welded, and radio frequency welded by hand in our 2500 square foot workshop in Kake, Alaska.
Can you repair my bag?
We can fix most bags in most situations. Repairs that don’t fall under or normal warranty will require a fee to fix. Visit our warranty page for information on starting the bag repair process.
**Bags that are sent to us for repair without prior communication will be not be fixed**